White on transparent

IT Support & Maintenance

Expert Technical support and maintenance services for your software and IT infrastructure

Perhaps your business’ IT department is becoming increasingly overloaded with software support tasks and maintenance issues as your organisation grows. Maybe you’re experiencing problems with legacy systems following an IT upgrade or business merger. Whatever the issue, we’re here to help.

Here at BigTech Agency Ltd, we offer a unique, tailored and flexible approach to outsourced IT software support and maintenance. Our team of software professionals and IT maintenance experts are on call to help 24/7, both over the phone and online, ready to provide your business with specialist support when you need it the most.

Our IT support & maintenance service is so much more than just a helpline. Aside from acting as your personal IT troubleshooters, when you opt for our software maintenance services, our team will also be on hand to provide specialist training, implement software and IT infrastructure modifications, carry out cybersecurity updates and improvements, and so much more. As is the case with all of our services, we will work with your business to gain a firm understanding of your values and processes before getting to work. We’ll then provide the essential behind the scenes software support you need, leaving you to focus on running your business.

Service support desk

Our service support desk gives you round-the-clock access to our dedicated technical team – online or over the phone. The support team is accountable for proactively keeping your services fast, efficient and up-to-date.


Management of hardware, servers, data centres, and more.

Remote support

For when you’re not in the office and can’t access your systems.


Get to the root cause of your software or infrastructure issues.

3rd party support

For when your current provider isn’t giving you what you need.


Patches, breaches, guidance.


We can change and add features to keep your software up to date.

Get In touch

Scroll to Top